Refund Policy

Last Updated: March 2026

Eligibility for Refunds

We offer refunds or replacements in the following circumstances:

• Damaged Items: If your order arrives damaged during shipping, contact us within 48 hours with photos of the damage.
• Incorrect Items: If you received the wrong product, contact us within 48 hours and we will arrange a replacement or refund.
• Missing Items: If items are missing from your order, contact us within 48 hours.
• Non-Delivery: If your order has not arrived within 14 business days, contact us and we will investigate with Australia Post.

Non-Refundable

Due to the nature of research chemicals, we cannot accept returns of opened or used products. Change-of-mind refunds are not available.

How to Request a Refund

Contact us at [email protected] with your order number, a description of the issue, and any relevant photos. We aim to respond within 1 business day.

Refund Processing

Approved refunds are processed within 3-5 business days via the original payment method (PayID/Osko bank transfer).